What to Expect on Your Free Call
Your first call with us is a simple, confidential, and no-pressure conversation. Here’s what it will be like.
A Simple 4-Step Conversation
The first thing we do is listen. There's no judgment and no pressure. We want to understand your unique situation, how you came to own your timeshare, and why you're looking to exit.
We'll ask a few simple questions about your timeshare, like the resort name, purchase year, and maintenance fee status. Don't worry if you don't have all the answers—we can work with whatever information you have.
Based on the information you provide, we'll assess whether your timeshare is one we can responsibly accept as a client case. We're selective and honest—if we can't help, we'll tell you upfront.
If we can help, we'll explain the exit outcome we would commit to in writing, along with your estimated timeline and service fee. For the clients we accept, we commit to achieving the exit outcome described in our written agreement. If we don’t deliver on that result, we refund 100% of our service fee. Our process operates within the bounds of your contract and applicable laws, and once complete, it permanently relieves you of future timeshare obligations. You'll have all the information you need to make a decision, with zero obligation.
What You Get:
- A completely free, no-obligation evaluation.
- A confidential and respectful conversation.
- Clear answers to your questions.
- An honest assessment of your exit options.
What You Won't Get:
- XHigh-pressure sales tactics.
- XA demand for payment to get information.
- XVague promises or guarantees.
- XAny obligation to move forward.
How to Prepare Before We Call
Set aside a quiet 30-minute window so you can focus without distractions. Have your maintenance statements, a recent mortgage bill, and any developer correspondence within reach. If you share ownership with a spouse or family member, invite them to join the conversation or plan a follow-up recap—everyone aligned on the facts makes the exit process smoother.
Think through your goals for cancelling the timeshare. Some owners want to free up monthly cash flow, others worry about protecting heirs from inheriting the obligation, and many simply want to vacation on their own terms again. When we understand your priorities, we can recommend the most appropriate exit strategy and highlight the milestones that matter most to you.
- Write down the names of any resorts, exchange companies, or finance partners involved.
- Note previous attempts to cancel—letters sent, phone calls made, or hardship requests submitted.
- Gather rough figures for annual dues, special assessments, and remaining loan balances.
- Prepare questions about credit impact, timelines, or how our guarantee works in edge cases.
After the Call: What Happens Next
Most clients receive a personalized action plan within 24 hours. It outlines the documents we still need, the legal pathway we recommend, and an estimated completion window. You will also get a secure client portal login where you can upload paperwork, track milestones, and message your specialist.
If you decide to move forward, we schedule a deeper strategy session to review the engagement agreement and introduce the legal and finance professionals assigned to your case. Prefer to take more time? No problem— we keep your evaluation on file for 60 days and remain available to answer new questions as they arise.
Typical Timeline Snapshot
- Day 0: Initial call and qualification.
- Day 7: Evidence package assembled and submitted.
- Day 30–60: Negotiation and developer response window.
- Day 90–180: Final release letter and county recording confirmation.
Common Questions Before Scheduling
Will I be pressured to make a decision during the first call?
Never. Our intake specialists operate on a consultative model. We explain eligibility, costs, and expected outcomes, then give you space to decide. Many families choose to review the information together and call back within a few days once they are ready.
What if I cannot find all of my paperwork yet?
Bring whatever you have. We supply a document request checklist after the call and, with your permission, can contact the resort or lender directly to obtain missing items. The sooner we start the conversation, the faster we can identify gaps and help you fill them.
How is my personal information protected?
All notes and files are stored in an encrypted case management system monitored by our compliance team. We never sell or share your data, and our legal partners follow the same confidentiality standards you would expect from an attorney-client relationship.
NW Advisors Group Inc. is not a law firm and does not provide legal advice. We coordinate the exit process and engage licensed attorneys only when necessary, so you can benefit from legal support while working with an education-focused advisory team.